FAQ

Order

This e-shop specializes in B2B sales of products without printing. For products with printing, please visit our primary e-shop.

For products with custom printing options, detailed instructions on preparing print data are included in the product description. Templates are available for download in the product detail section.

Yes, we sell printing material for Roll Up stands, promotional tents, and event furniture. You can find them in the respective categories.

You will be notified by email at every stage of the process. You can also track your order status in your account.

If the order has not yet been dispatched, please contact us as soon as possible at obchod@activity.cz or +420 548 211 748.

Shipping

Delivery usually takes 2–3 business days if the order is placed before 12:00. The delivery time depends on the type of goods, quantity, and the workload of the logistics warehouse.

The shipping fee is €10 excl. VAT per order. For orders over €500 excl. VAT, shipping is free of charge.

Yes, personal collection is available at our branch in Brno. Please wait for confirmation before collecting your order.

Payment

We accept payments by card, bank transfer, online payment gateway PAYU (Apple Pay, Google Pay, bank transfer, etc.), and cash upon personal collection.

Cash on delivery is not available. However, you can pay in cash upon personal collection at our branch in Brno. Please note that card payments are not possible at the branch.

After selecting bank transfer as your payment method, a proforma invoice will be sent to you by email. The final tax invoice will be issued once we receive your payment.

Claims and Returns

You can return undamaged goods within 14 days of delivery. Please contact us in advance at obchod@activity.cz.

If your goods arrive damaged, please take photos of both the packaging and the goods immediately and send them to obchod@activity.cz.

We handle claims as quickly as possible. You will be kept informed of the progress by email.

Send article to a friend   Print